eBAY sales questions
and answers,
What method
of payment do you accept?
Can I combine
the ebay item I have just won with items from your
online store?
Do you charge
for online payments using Paypal?
Are you VAT
registered, can I have a VAT receipt?
The item has
arrived but its damaged or incomplete.
What is this?
It doesn’t look like the item I won!
What method of payment do you accept?
We accept Paypal with no extra charge!
Goods are sent using Royal
mail for small items, larger items are sent using Parcelforce
48hour, and very large item are sent using Tuffnells.
We aim to process and despatch all paid items within 24 hours of receipt
of payment, envisaging that all items should arrive within 5 working days or
sooner.
Can I combine the ebay item
I have just won with items from your online store?
No, sorry we are unable to
combine auctions or add auction wins to purchases made from St John Street Cycles.
Each auction is treated as a separate sale!
Do you charge for online payments using Paypal?
Not we don’t! check this
out when comparing prices with those of others!
Are you VAT registered, can I have a VAT receipt?
We are VAT registered in the
The item has arrived but it is damaged or incomplete.
Ring or e-mail us before leaving
negative feedback, asking to speak to returns, we will replace the item rapidly
or send out the missing part. We pride ourselves on our level of customer service
and guarantee your satisfaction, will do everything humanly possible to make
sure you are delighted with your item.
What is this? It doesn’t look like the item I won!
All the items we auction are
as in the picture, if your item doesn’t look like the picture then let us know, occasionally we make mistakes and we will do our utmost
to sort them out quickly and efficiently.
We are open Monday to Friday
We are closed Saturday,
e-mail : ebay@sjscycles.com